hosting and support
Hosting and maintenance for your website
Hosting, email, backups, updates and small edits can be included as agreed in a written scope.
Direct answer
Hosting and support can bring agreed server, email and maintenance tasks under one written scope. We review the current site and access requirements before setting up hosting, backups or updates.
A site nobody maintains breaks at the worst moment
WordPress and plugin updates can address compatibility and security issues. Backup checks and review of core site functions are practical parts of a maintenance plan.
Regular maintenance includes updates, backup checks and a review of the site’s core functions. The exact checks and support scope are agreed in the written quote.
The two services
- Hosting on PROIDEA Egypt’s server: hosting can be arranged on the company server, with the included management and support stated in the quote.
- Email on your domain: mailbox setup depends on the mail provider you choose. Authentication records can be configured where supported, but do not control inbox delivery.
- An SSL certificate that shows the security padlock in the browser.
- Backups: frequency, storage and restore testing are set out in the agreed plan. Read how to be sure a restore works.
- Updates to WordPress, the theme and plugins.
- Protection: Wordfence and malware scans.
- Small edits: a line of text, a photo or a new page without opening a new project.
- Fault investigation and the agreed fixes when the site stops working as expected.
Hosting with us or with you
- With us: hosting and any related email or backup services can be arranged under the agreed scope.
- With you or another provider: we handle maintenance, updates and backups using the access you grant us.
- Moving from one host to another: a site move, tested before the domain is switched. See site migration.
Are you still within your support period?
Some website packages include a defined support period. The quote for your project confirms whether support is included and what it covers.
How we start
- A 20-minute call. Where your site is now, what platform it uses and who manages it.
- A written quote. Hosting type, backups, updates and edit hours.
- An initial check of the current site: versions, vulnerabilities and backups.
- A move, or taking over access, and starting the plan.
The written quote fixes the scope.
Common questions
Do I need maintenance if my site never changes? Yes. Security updates are released all the time, and a site that is not updated is more exposed to attack even if you have not changed a word.
Do you keep backups? Backup arrangements, including any restore testing, depend on the maintenance plan and are listed in the written quote.
Can I move my site to you from another host? A move may include testing on a temporary link and a domain change after your approval. The steps and any downtime risks depend on the current hosting setup.
Can you set up email on my company’s domain? Yes, on your domain. Read the details at hosting and email.